Employee satisfaction, empowerment and engagement are important factors for good performance and company reputation. Employee satisfaction has a direct effect on customer satisfaction and financial results (Eskildsen et.al., 2003). Employee empowerment allows employees to actively take responsibility for achieving results. Empowered employees want to succeed together with others. They work according to the principle that no individual is greater than the team or organisation. Self interest takes a back seat to common interest and shared goals. Good ”employeeship” therefore requires communication and collaboration skills.
In order to achieve this, Bjørnson uses team development, stress management, conflict management, psychotherapy, culture development and leadership development as tools.