The decision-making process

Making good decisions requires knowledge, self-knowledge and training. In this module you will be given concrete suggestions for good techniques to improve your decision-making. Good decisions have positive consequences. They lead to satisfied customers and to employees who enjoy their work and perform at their best.

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Learning outcomes:

•The various steps in a good decision-making process
•What you should do more of in order to make good decisions

Target audience: Leaders

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