Research shows that relational skills are among the most important factor in a leader’s everyday work. A key element of relational skills is the ability to react to your own emotions, and those of others, in a constructive manner. In this module you will learn a technique that will help in this respect: empathetic validation.
Learning outcomes:
You will learn how to react to other people’s emotions
You will strengthen your relational skills as leader
Target audience: Leaders and employees
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